# Lunghamer Ford of Owosso - Detailed Adviser Profiles > Organization: Lunghamer Ford of Owosso > Team Site: https://lunghamerfordowosso.adviserly.com > Dealership Homepage: https://www.lunghamerfordowosso.com Companion to [llms.txt](https://lunghamerfordowosso.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Aaron Crites - Profile: [https://lunghamerfordowosso.adviserly.com/aaron-crites/reviews](https://lunghamerfordowosso.adviserly.com/aaron-crites/reviews) - Department: Sales (New & Pre-Owned Vehicle Sales) - Title: Product Specialist - Rating: 5.0 stars (5 ratings, 5 reviews) - Lifetime vehicles sold: 26 - Recent vehicles sold: 7 - Sales specialties: ESCAPE ACTIVE, ESCAPE ST LINE, EXPLORER XLT, F150 XLT, MAVERICK XL I'm a Product Specialist at Lunghamer Ford of Owosso, and I've been here for 23 years. I'm 56 years old and from Owosso, Michigan. I love what I do, and it shows – I always aim for customers to leave with a smile. I’m known for being friendly, outgoing, and keeping folks engaged when we talk about their vehicle needs. My hobbies include golf and hiking. I also enjoy traveling – I've been to Vegas, Florida, Jamaica, and South Dakota. Family is important to me, and of course, I enjoy talking about dogs. I'm passionate about building relationships with my customers, many of whom have become lifelong friends. I'm also passionate about how the car business has evolved. I enjoy being funny and caring. Recent reviews: - 2026-05-04 | 5.0/5 | Kyle Lauren P. — I enjoyed the straightforward experience with Lunghamer and with Aaron. There was no hidden fee talks, no pressure, and he was great at staying in communication with me concerning the whereabouts of the car's title. In the future, if I see a car I want from Ford or specifically at Lunghamer, I would certainly call Aaron first. - 2026-04-21 | 5.0/5 | Martin John S. — Very helpful. Answer all my questions. Very easy to deal with. - 2026-05-22 | 5.0/5 | Melissa Marie W. — He was helpful and made my purchase process simple and easy! ### Julian Lovett - Profile: [https://lunghamerfordowosso.adviserly.com/julian-lovett/reviews](https://lunghamerfordowosso.adviserly.com/julian-lovett/reviews) - Department: Sales (New & Pre-Owned Vehicle Sales) - Title: Product Specialist - Rating: 5.0 stars (2 ratings, 2 reviews) - Lifetime vehicles sold: 29 - Recent vehicles sold: 12 - Sales specialties: ESCAPE ST LINE, EXPLORER XLT, GRAND CHEROKEE, TRAILBLAZER LT, TUCSON LIMITED Julian brings over six years of sales experience and takes great pride in delivering exceptional customer service. He’s passionate about creating a positive, seamless experience for every customer he works with. Outside of the dealership, Julian is a dedicated family man and proud father of two boys. When he’s not working, you’ll likely find him enjoying football and spending quality time with his family. Recent reviews: - 2026-05-18 | 5.0/5 | Timothy Raynard H. — Excellent! Julian was very helpful and the process was easy - 2026-05-16 | 5.0/5 | Simona Renee B. — Very Helpful and nice and he have good customer service. ### Randy Bailey - Profile: [https://lunghamerfordowosso.adviserly.com/randy-bailey/reviews](https://lunghamerfordowosso.adviserly.com/randy-bailey/reviews) - Department: Sales (New & Pre-Owned Vehicle Sales) - Title: Product Specialist - Rating: 5.0 stars (10 ratings, 9 reviews) - Lifetime vehicles sold: 116 - Recent vehicles sold: 29 - Sales specialties: EDGE SEL, ESCAPE ST LINE, F150 SUPERCREW, F150 XLT, F250 SUPER DUTY I have been in Sales at Lunghamer Ford for 26 years. born and raised in Owosso. I'm a proud Owosso High School 1982 graduate. I have my wife, Racheal and 6 boys and 5 grandchildren. I enjoy softball, basketball, snowmobiling and riding SXS's . I love spending time in Northern Michigan Recent reviews: - 2026-05-21 | 5.0/5 | Patricia Louise P. — I’ve dealt with Randy on several vehicles. He always answers questions promptly and thoroughly. He takes time to listen to my concerns and preferences. He, and the entire staff, is a pleasure to work with! - 2026-04-27 | 5.0/5 | Matthew Allen M. — I’ve purchased multiple vehicles through Randy. Very stand up and honest. Doesn’t push you into anything. - 2026-04-29 | 5.0/5 | Melissa Marie S. — Randy was fantastic from start to finish. It was a relaxed approach no high pressure. Will be back! ### Rob Hathon - Profile: [https://lunghamerfordowosso.adviserly.com/rob-hathon/reviews](https://lunghamerfordowosso.adviserly.com/rob-hathon/reviews) - Department: Sales (New & Pre-Owned Vehicle Sales) - Title: Product Specialist - Rating: 5.0 stars (3 ratings, 3 reviews) - Lifetime vehicles sold: 32 - Recent vehicles sold: 12 - Sales specialties: CANYON CREW CAB, F150 SUPERCREW, F250 SUPER DUTY, MAVERICK XL/XLT, TAURUS LIMITED I'm a Product Specialist at Lunghamer Ford of Owosso, and I've been in the auto industry for about three years. Before that, I graduated from Baker College of Flint and am also a Licensed Real Estate Agent and hold a CDL Class A. I'm married, and between my wife and me, we have seven children. I really enjoy helping young people find their first vehicle. I take the time to listen to their needs and wants and help them explore their options. I'm easy to talk to and believe in making informed decisions. Outside of work, I enjoy hunting, fishing, and camping. And when I'm not doing those things, I like listening to The Avett Brothers. Recent reviews: - 2026-04-27 | 5.0/5 | Angela Marie H. — Outstanding service! Rob is very knowledgeable and went above and beyond to reach a purchase that I was comfortable with. I highly recommend him if you're looking to purchase a new vehicle. - 2026-05-15 | 5.0/5 | James Allen G. — Excellent, messaged him before hand and he was very helpful, in making my purchase happen, by far one of the best experiences I have ever had dealing with car salesmen. - 2026-04-15 | 5.0/5 | Marvin Dale B. — Rob made the purchase process easy and efficient. ### Rockie Diamond - Profile: [https://lunghamerfordowosso.adviserly.com/rockie-diamond/reviews](https://lunghamerfordowosso.adviserly.com/rockie-diamond/reviews) - Department: Sales (New & Pre-Owned Vehicle Sales) - Title: Product Specialist - Rating: 5.0 stars (8 ratings, 6 reviews) - Lifetime vehicles sold: 69 - Recent vehicles sold: 20 - Sales specialties: EXPLORER ACTIVE, EXPLORER XLT, F150 XLT, F250 SUPER DUTY, MAVERICK XLT I'm a Product Specialist at Lunghamer Ford of Owosso, and I've been helping customers find the right vehicle for about five years now. I'm originally from Perry, went to Morrice High School, and bleed green for the Michigan State Spartans. I try to make the car-buying process easy. No pressure, no hassle – just straight answers and a good experience. My customers seem to appreciate that. Outside of work, I love spending time with my girlfriend, Kylie; we've been together for nine years now. I’m a big fan of the outdoors, so you'll often find me hunting, fishing, or golfing. I also enjoy talking about up north adventures. Recent reviews: - 2026-04-16 | 5.0/5 | Jeffrey Edward R. — Good experience with Rockie and his associates in making my purchase. Paperwork went through with no issues and everyone I came in contact with at the dealership was very professional. - 2026-04-14 | 5.0/5 | Denise Lorraine B. — Really good , He was helpful, I had an issue but Rockie & I think Justin ( hopefully got the name right) took care Of it thanks guys - 2026-05-26 | 5.0/5 | Daniel Justin M. — Amazing customer service from Rockie! ### Tyler Shouse - Profile: [https://lunghamerfordowosso.adviserly.com/tyler-shouse/reviews](https://lunghamerfordowosso.adviserly.com/tyler-shouse/reviews) - Department: Sales (New & Pre-Owned Vehicle Sales) - Title: Product Specialist Tyler has been in the automotive industry for three years and brings a strong passion for helping customers find the right vehicle for their needs. Outside of work, Tyler enjoys staying active and making the most out of life whether that’s playing golf, traveling (he’s visited 30 states and counting), or attending concerts. A big sports fan at heart, he thrives on energy, connection, and creating a great experience for everyone he works with. ### Adam Mckone - Profile: [https://lunghamerfordowosso.adviserly.com/adam-mckone/reviews](https://lunghamerfordowosso.adviserly.com/adam-mckone/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (24 ratings, 18 reviews) - Lifetime vehicles serviced: 319 - Recent vehicles serviced: 60 Recent reviews: - 2026-04-30 | 5.0/5 | Judith Caroline C. — Perfect as always. Several updates and recalls finished along with pickup and delivery which was really appreciated because of time taken to do the work, and my not having a friend or family close, to help me. - 2026-05-28 | 5.0/5 | William John C. — He does an amazing job every time and keeps me well informed of my progress in service. - 2026-04-22 | 5.0/5 | Alicia W. — Adam is always courteous and professional. He’s one of the reasons we love Lunghamer. ### Brent Whittemore - Profile: [https://lunghamerfordowosso.adviserly.com/brent-whittemore/reviews](https://lunghamerfordowosso.adviserly.com/brent-whittemore/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 5.0 stars (47 ratings, 28 reviews) - Lifetime vehicles serviced: 326 - Recent vehicles serviced: 107 Recent reviews: - 2026-05-26 | 5.0/5 | Jp J. — He was top notch, Kept me informed during the whole time of service, As soon as he knew something he was on the phone to keep me updated about my truck. I was very impressed. I didn't even buy the vehicle from them. It is people like him who make a dealership prosper. Thank You Again JPJ - 2026-05-21 | 5.0/5 | Faisal M. — Brent is an awasome service representative. I fully trust him with my vehicle. He is genuinly professional and honest individual. I never had any complains about him and his services. He always helps me with any questions and services. I would recommend him to other people in my line of work. Thank you. - 2026-05-28 | 5.0/5 | Jon Martin B. — Brent always is pleasant, knowledgeable, and helpful. He is a real asset to your company. I sent my son-in-law (who has a Chevy) to Lunghamer because of Brent. ### Jason Krause - Profile: [https://lunghamerfordowosso.adviserly.com/jason-krause/reviews](https://lunghamerfordowosso.adviserly.com/jason-krause/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (45 ratings, 28 reviews) - Lifetime vehicles serviced: 517 - Recent vehicles serviced: 193 Recent reviews: - 2026-05-11 | 5.0/5 | Mary P. — Jason was awesome!! He was extremely helpful, knowledgeable, patient, and communicative. He made a very stressful situation much less stressful, and I feel confident that the service department at Lunghamer Ford did a great job in diagnosing and fixing the issues with my truck. I usually do not take vehicles to dealerships due to the higher repair costs, but I will be bringing my vehicle back to Jason when service is needed in the future. I cannot recommend Jason enough!! - 2026-05-25 | 5.0/5 | Susan Faye W. — It was fine. I feel very comfortable taking my car to Lunghamer. We originally went there because it is right down the road from my house but I have always had good service and courteous explanations to my questions since all I know about my vehicle is how to start, drive and put gas in it. - 2026-05-17 | 5.0/5 | Christopher E. — Very good everything was quick and efficient. Moving forward I can’t see myself bringing my vehicle into the dealership unless it was something serious that needed to be done. I like having the Mobil service. ### Justin Klumpp - Profile: [https://lunghamerfordowosso.adviserly.com/justin-klumpp/reviews](https://lunghamerfordowosso.adviserly.com/justin-klumpp/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.7 stars (41 ratings, 25 reviews) - Lifetime vehicles serviced: 570 - Recent vehicles serviced: 232 Recent reviews: - 2026-05-15 | 5.0/5 | William James F. — Great service. Kept me informed of my progress on the vehicle. Walked me through the things I needed to address and what could wait. - 2026-05-27 | 5.0/5 | Cindy Sue B. — I was very pleased with the service received and expect to return in the future. - 2026-05-14 | 5.0/5 | Diane Marie C. — Great communication and my truck was done when they said it would be! ### Kevin Hoover - Profile: [https://lunghamerfordowosso.adviserly.com/kevin-hoover/reviews](https://lunghamerfordowosso.adviserly.com/kevin-hoover/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.7 stars (16 ratings, 12 reviews) - Lifetime vehicles serviced: 249 - Recent vehicles serviced: 84 Recent reviews: - 2026-05-11 | 5.0/5 | Natalie F. — Very knowledgeable and honest. Great communication and kept me updated throughout the entire process. Loved the delivery option after service was completed. - 2026-04-20 | 5.0/5 | Steven K. — Kevin did an outstanding job for me. Addressed the issue and followed through and communicated throughout the repair. - 2026-04-20 | 5.0/5 | James R. — Kevin is a great service writer (as are Brent & Adam of course). As always, service at Lunghammer is good. ### Michelle Hovis - Profile: [https://lunghamerfordowosso.adviserly.com/michelle-hovis/reviews](https://lunghamerfordowosso.adviserly.com/michelle-hovis/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (5 ratings, 5 reviews) - Lifetime vehicles serviced: 95 - Recent vehicles serviced: 27 Recent reviews: - 2026-05-15 | 5.0/5 | Tim S. — She was awesome on the phone and even better in person. Rarely do I get to encounter somebody so professional and personable as Michelle. She made the experience so much better than I had anticipated. - 2026-04-27 | 5.0/5 | Deb R. — awesome experience- Michelle and her team are always awesome. Nobody else touches my vehicles. - 2026-05-31 | 5.0/5 | Tammy Jean F. — I had a very good experience, and I will come back again ### Bill Campbell - Profile: [https://lunghamerfordowosso.adviserly.com/bill-campbell](https://lunghamerfordowosso.adviserly.com/bill-campbell) - Department: Plus (Management) - Title: Fleet Manager I am the Fleet and Government Sales Manager for Lunghamer Ford with 30 years in the business. I am originally from Swartz Creek and currently reside in Lennon. I've built a solid reputation for honesty and expertise. I aim to make purchasing fleet vehicles as simple as possible for state and local government agencies – quick quotes are a priority. I’ve been fortunate to contribute to Lunghamer Ford of Owosso, which has consistently ranked among the top 35 dealerships nationwide for fleet sales. My goal every year is to be the top government fleet vehicle dealer in the State of Michigan. I'm a Swartz Creek High School grad and attended College at Lake Superior State and Western Michigan Universities. I'm also proud to have an adult son, Taylor who's a nurse in Grand Rapids. Outside of work, I enjoy Michigan State sports, ice hockey, and boating. ### Brendon Baad - Profile: [https://lunghamerfordowosso.adviserly.com/brendon-baad](https://lunghamerfordowosso.adviserly.com/brendon-baad) - Department: Plus (Leadership) - Title: Chief Operating Officer Brendon Baad is the Chief Operating Officer and brings 26 years of automotive experience along with a genuine passion for people and the industry. Throughout his career, he has focused on building strong teams, creating a positive culture, and making sure customers always feel valued and taken care of. His leadership style is centered around relationships, teamwork, and delivering the best experience possible for both employees and customers. Spending 5 years of his childhood in Spain, Brendon developed a love for travel, culture, and connecting with people from all walks of life. Outside of the dealership, family is everything to him. He is proud of the blended family he has built with his fiancée and their five children, and he enjoys spending as much quality time with them as possible. When he’s not at work, Brendon loves traveling, going to The University of Michigan basketball and football games. His passion, energy, and people-first mindset carry through in every aspect of his life and leadership. ### Brian Frania - Profile: [https://lunghamerfordowosso.adviserly.com/brian-frania](https://lunghamerfordowosso.adviserly.com/brian-frania) - Department: Plus (Management) - Title: General Manager I'm the General Manager with over 30 years in the car business. I'm originally from Mt. Morris so I'm very familiar with the area and love being part of a family owned, small town dealer. I've always seen this as a people-first industry. Clients can go anywhere to buy a car, but the experience we give them keeps them coming back. I’m grateful for the many talented people I've worked with throughout my career and I'm thankful for the knowledge I’ve gained in all aspects of the business. ### Cheryl Nowaczyk - Profile: [https://lunghamerfordowosso.adviserly.com/cheryl-nowaczyk](https://lunghamerfordowosso.adviserly.com/cheryl-nowaczyk) - Department: Plus (Management) - Title: New Car Sales Manager For the past 17 years, I've had the privilege of helping customers right her in our community-and I wouldn't have it any other way. I genuinely love what I do and, more importantly, the people I get to do it with. My goal is simple: make every experience easy, comfortable and even enjoyable. Many of my customers have become friends over the years, and that's what makes this job rewarding. ### Colin Tack - Profile: [https://lunghamerfordowosso.adviserly.com/colin-tack](https://lunghamerfordowosso.adviserly.com/colin-tack) - Department: Plus (Management) - Title: Pre-Owned Sales Manager Colin Tack has been a dedicated professional in the automotive industry for over a decade, bringing a strong foundation of technical knowledge and customer-focused experience to his role as Finance Manager at Lunghamer Ford of Owosso. After spending six years with Harley-Davidson, Colin transitioned into automotive finance and has been serving customers at Lunghamer Ford since August 2021. A graduate of Merrill High School (Class of 2015), Colin furthered his education at the Motorcycle Mechanics Institute in Phoenix, Arizona, where he earned certification as a Harley-Davidson technician. His background gives him a unique, well-rounded understanding of both the mechanical and financial sides of the automotive world. Colin is known for his honesty, fairness, and commitment to understanding each customer’s unique situation. He takes pride in listening carefully and providing clear, straightforward guidance to help customers secure the best financing options available. His goal is simple: to set every customer up for long-term success and confidence in their purchase. He enjoys meeting new people every day and working through a wide range of financial scenarios to help customers get exactly what they need. Outside of work, Colin is a passionate fan of the Detroit Lions and a proud season ticket holder. He also enjoys following Michigan Wolverines athletics, playing golf, talking sports, and appreciating classic cars. Above all, he values spending quality time with his family. ### Dan Lunghamer - Profile: [https://lunghamerfordowosso.adviserly.com/dan-lunghamer](https://lunghamerfordowosso.adviserly.com/dan-lunghamer) - Department: Plus (Leadership) - Title: Vice President I support our team in delivering honest service and reliable vehicles to our neighbors. I focus on listening to customers and colleagues, improving operations quietly, and making sure people leave the lot confident in their purchase. Outside work I’m involved in local community efforts and always open to learning from others to better serve our customers. ### Denny Bentley - Profile: [https://lunghamerfordowosso.adviserly.com/denny-bentley](https://lunghamerfordowosso.adviserly.com/denny-bentley) - Department: Plus (Management) - Title: Assistant Sales Manager I'm a Loyal Assistant Sales Manager, started selling back in 1986. Originally from Williamston, Michigan, I've got a passion for the work. I've always aimed to treat everyone like family, and I think that shows in how I'm regarded by folks like I'm a graduate of Perry High School, and a big fan of Michigan pro sports. As a teenager, I traveled all over racing motocross, which instilled a love for seeing the country. I'm a straightforward guy, maybe too nice sometimes, but I believe in doing right by people. When I'm not working, you'll often find me discussing sports. I'm currently with Lunghamer Ford of Owosso. ### Greg Day - Profile: [https://lunghamerfordowosso.adviserly.com/greg-day](https://lunghamerfordowosso.adviserly.com/greg-day) - Department: Plus (Management) - Title: Pre-Owned Sales Manager Born and raised in Williamston, Michigan, Greg Day brings 17 years of industry experience to the Lunghamer Automotive Group team, including 12 years in powersports and 5 years in automotive. He takes pride in helping customers and enjoys being part of a team that is committed to delivering a great experience every step of the way. When he's not at work, Greg loves spending time with his wife and their three wonderful children. Whether he's out fishing, mowing the lawn, or sitting behind a drum set, he enjoys staying active and making the most of his time with family and friends. Greg's strong work ethic, positive attitude, and dedication to both his customers and his family make him a valued member of the Lunghamer team. ### Jeff Hill - Profile: [https://lunghamerfordowosso.adviserly.com/jeff-hill](https://lunghamerfordowosso.adviserly.com/jeff-hill) - Department: Plus (Finance) - Title: Business Manager Born and raised in Brighton, Michigan, I’ve been navigating the business world since 1996. After graduating from Brighton High School and Ferris State University, I've spent my career helping customers through the process of buying a vehicle. I'm currently a Business Manager at Lunghamer Ford of Owosso. I’m fortunate to have a wonderful wife, Michelle, whom I married in 2004. Outside of work, I enjoy sports, music, and a round of golf whenever I can. We love vacationing in St. John in the US Virgin Islands. I’m also a Diamond and Elite dealer. I focus on treating people fairly and making sure they have a good experience. ### Joe Lunghamer - Profile: [https://lunghamerfordowosso.adviserly.com/joelunghamer](https://lunghamerfordowosso.adviserly.com/joelunghamer) - Department: Plus (Leadership) - Title: President As President, I'm passionate about leading our company and contributing to the community. I grew up in Bloomfield Hills, attended Brother Rice High School, and have always been a football fan – Go Blue! and Go Lions! I believe in hard work, integrity, and building strong relationships, which are all qualities I try to bring to my work every day. Outside of the office, I enjoy spending time with my family, golfing, and, of course, being a proud parent of five children. Lunghamer Ford of Owosso and Lunghamer Automotive of Perry joined the Lunghamer family of dealerships in 2022. ### Joe T. Lunghamer - Profile: [https://lunghamerfordowosso.adviserly.com/joe-t-lunghamer](https://lunghamerfordowosso.adviserly.com/joe-t-lunghamer) - Department: Plus (Leadership) - Title: Vice President Born and raised in Birmingham, Michigan, I’ve been in the automotive industry for almost six years. I'm a graduate of Brother Rice High School, Miami University (Ohio), and have spent time traveling in Hawaii, Europe, and New Zealand. I enjoy staying active with skiing, golfing, and tennis. I also love to travel and explore new places while eating great food. Listening to others and being open to new ideas are important to me. I'm passionate about providing a great customer experience and always maintaining professionalism. Creating a positive work environment is also key. When I’m not working, you can find me watching Detroit sports or playing them myself. I’m currently working as a Vice President for Lunghamer Buick GMC. ### Lindsay Crammer - Profile: [https://lunghamerfordowosso.adviserly.com/lindsay-crammer](https://lunghamerfordowosso.adviserly.com/lindsay-crammer) - Department: Plus (Management) - Title: Business Development Manager With 23 years of dedication at Lunghamer, I’ve grown from working in the office to leading as the BDC Manager. I’m passionate about helping customers and enjoy the fast-paced, ever-changing world of the internet side of the business. Wearing many hats has given me a well-rounded perspective, and I take pride in supporting my team’s growth and success every day. ### Nicole Tournaud - Profile: [https://lunghamerfordowosso.adviserly.com/nicole-tournaud](https://lunghamerfordowosso.adviserly.com/nicole-tournaud) - Department: Plus (Management) - Title: Retail Performance Manager With over 20 years of experience in the automotive industry, Nicole Tournaud is dedicated to creating a seamless, transparent, and enjoyable experience for every customer at Lunghamer Automotive Group. She works behind the scenes to ensure every step of your journey from your first inquiry to driving off the lot feels smooth, personalized, and truly centered around you. Nicole is passionate about building processes and teams that prioritize clear communication, respect for your time, and a no-pressure approach. Her goal is simple to make sure every customer feels confident, valued, and taken care of because your experience matters just as much as the vehicle you choose. ### Rich Frieling - Profile: [https://lunghamerfordowosso.adviserly.com/rich-frieling](https://lunghamerfordowosso.adviserly.com/rich-frieling) - Department: Plus (New & Pre-Owned Vehicle Sales) - Title: Fleet Sales Product Specialist I'm a Fleet Sales Product Specialist with Lunghamer Ford of Owosso, with over 42 years Ford experience